Refund policy

Returns
In the unlikely event of a complaint due to faulty goods or workmanship, customers should first inform MarJo's Gift Shop at marjosgiftshop@gmail.com within 7 days of receipt of the goods.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
Once clearance by MarJo's Gift Shop has been given then the goods should be returned. The cost of the return will be borne by MarJo's Gift Shop and the goods replaced, should the complaint be found valid.
When returning orders, please use the 'Royal Mail Signed For' option as MarJo's Gift Shop will not be held responsible for any returns that are lost in the post.

Return accepted
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at marjosgiftshop@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Goods that are not faulty and personalised to the customer’s specification cannot be returned or exchanged as these are 'Made to Order'.


Exceptions / non-returnable items
Custom products such as special orders or personalised items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, wait to be told it has been received and accepted by MarJo's Gift Shop and then make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marjosgiftshop@gmail.com.

If with a garment you require a refund after choosing the wrong size and providing the garment is not personalised, then you may return the garment at your own expense. 

 

The production and sourcing of our clothing are outsourced, making them subject to availability from the supplier once the order has been placed, if the garment ordered happens to be out of stock, an alternative replacement is usually offered by the supplier, if an alternative is not offered or it is not accepted by you then a full refund will be issued.